Riverside Marketing may accept a refund request in some cases, at our discretion if a project has not begun. An Instance where we would accept a request for a refund would be if Riverside Marketing and client are unable to work together in a communicative and professional manner or if creative differences force an end the project before it has started. 

Return Policy for Other Services – Other services including, but not limited to Graphic Design, Audio & Video editing, and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client. Riverside Marketing maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.

Return Policy for App Hosting and Support Services – Services are provided on a month to month or bases and have a strict no-refund policy. A thirty day notice is required to cancel service.

Charge-backs – If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.